Frequently Asked Questions

Pricing is tiered by order volume: Tier 1 (ready-stock from flexible MOQ), Tier 2 (500+ pieces) and Tier 3 (2,000+ pieces) unlock progressively deeper factory-direct discounts. Prices are quoted in USD, FOB Bali, with CIF and DDP options available on request.

Bank transfer (TT/wire), credit card via secure payment gateway, PayPal, and Wise. A 30% deposit confirms each order; the balance is due before shipping.

Yes — a 30% deposit confirms your order and releases it into production. The remaining 70% balance is settled before shipment, after you approve QC photos of the finished pieces.

Yes. Every piece is crafted from certified 925 sterling silver (92.5% pure silver alloyed with copper). All items are hallmarked with the 925 stamp, lead-free, and nickel-free. SGS laboratory test certificates are available on request.

Yes, all gemstones in our catalog are natural unless explicitly marked as treated, lab-grown, or synthetic (which we sometimes use for budget retail lines). Treatment status and origin are stated on every product sheet.

Yes. We provide 925 hallmark verification and can supply independent SGS or XRF assay certificates on request. Every order passes multi-point QC inspection at each production stage, keeping our defect rate below 1%.

Yes. Our OEM and private-label program produces custom designs to your specifications, with full branding (925 hallmark with your maker mark, custom packaging, COA cards). Minimum is 50 pieces per design and a standard OEM pricing first-order value. See our OEM page for details.

Yes. Our design team develops production-ready pieces from your sketches, reference photos, or CAD files. The process includes consultation, design refinement, 3D prototyping, your approval, and production. We sign NDAs and keep all custom designs confidential.

Yes — territory and design exclusivity is available from Tier 2 (500+ pieces) accounts upward. Specific terms (territory boundaries, design lock-in periods, exclusivity fees) are negotiated per partner.

Yes — we currently ship to over 40 countries worldwide via DHL Express, FedEx, and UPS. We handle all export documentation, customs clearance, and insurance. DHL delivery to the USA, Europe, and Australia is typically 3–5 business days.

We quote two pricing structures: CIF (Cost, Insurance, Freight — you handle duty payment) and DDP (Delivered Duty Paid — we handle everything door-to-door). For specific country guidance, see our Import Guide.

Each piece is individually wrapped and protected, then packed into secure export cartons with anti-tarnish materials. We handle commercial invoices, certificates of origin, and material composition certificates so your shipment clears customs smoothly.

Yes — our dropshipping program has no setup fee and no minimum order. We ship blind/white-label directly to your customers under your brand, so you can sell on Shopify, Etsy, Amazon, or your own store without holding inventory.

Yes — we provide free high-resolution product photography with every wholesale order, including white-background ecommerce shots and lifestyle imagery suitable for marketplaces, Shopify, Etsy, and Amazon.

Bali Silver Export is the premier wholesale manufacturer and exporter of handcrafted 925 sterling silver jewelry, based in Celuk Village, Sukawati, Gianyar, Bali, Indonesia. We supply retailers, boutiques, online sellers, and brands worldwide with factory-direct pricing on 5,000+ designs.

Yes, our Celuk Village factory welcomes wholesale buyers and partners by advance appointment, Monday to Saturday. Celuk is approximately 25 minutes from Ngurah Rai International Airport (Denpasar). Contact us via WhatsApp to schedule a tour.