The fastest way to reach us. Message +62 811 3941 4563 for instant communication with our wholesale team. Available 8 AM - 9 PM Bali Time (GMT+8) daily.

What information should I include in my inquiry?

For the fastest, most relevant response, include: your company name and website, your market/country, the types of silver jewelry you're interested in (categories, styles), estimated order volumes, and any specific requirements (custom designs, packaging, certifications). This helps us tailor our response to your exact needs.

How quickly will I receive a response?

WhatsApp messages are typically answered within 1-2 hours during business hours (8 AM - 9 PM GMT+8). Email inquiries receive detailed responses within 24 business hours. For urgent matters outside business hours, WhatsApp messages are monitored and critical inquiries are addressed promptly.

Can I request a video call consultation?

Absolutely. We offer free 30-60 minute video consultations for prospective wholesale partners. During the call, we can show you around our workshop, display specific collections on camera, discuss pricing and terms, and answer all your questions. Book via WhatsApp or email with your preferred date and time.

Do you have agents in my country?

We have market representatives and agents in several key countries including the USA, UK, Australia, Japan, and UAE. Contact us with your location and we'll connect you with the nearest representative, or arrange direct communication with our Bali headquarters if that's more convenient.

What are your business hours?

Our Bali headquarters operates Monday through Saturday, 8:00 AM to 5:00 PM Bali Time (GMT+8). WhatsApp support extends to 9:00 PM daily. We observe Indonesian national holidays. For partners in significantly different time zones, we accommodate early morning or evening calls by appointment.

We Reply Within 1–2 Hours

Contact Bali Silver Export

Tell us your category, target style, and order size. Our Celuk Village team will send a personalized wholesale quote with factory-direct pricing on over 5,000 designs.

Reach the Atelier

Three Ways to Start Your Order

Message us with your category and order size — we reply personally, usually within 1–2 hours during business hours.

WhatsApp +62 811 3941 4563 Fastest response option — typically answered within 1–2 hours. Available 8 AM–9 PM Bali Time (GMT+8) daily.

Email [email protected] Detailed responses within 24 business hours. Best for catalog requests and detailed RFQs.

Factory Visit Celuk Village, Gianyar, Bali Approximately 25 minutes from Ngurah Rai International Airport. Monday–Saturday visits by advance booking.

Our Factory & Showroom

Celuk Village, Sukawati, Gianyar Regency, Bali, Indonesia — approximately 25 minutes from Ngurah Rai International Airport (Denpasar).

Monday–Saturday, 8:00 AM – 5:00 PM Bali Time (GMT+8). WhatsApp support extends to 9:00 PM daily.

Order Policies

Minimum Order: Flexible minimums for ready-stock items with no per-piece minimum. Custom OEM requires 50 pieces per design with an Ask for Price first order value.
Lead Times: Ready-stock orders ship in 3–5 business days. Custom OEM and private-label orders take 3–4 weeks end-to-end.
Payment Methods: Bank transfer (TT/wire), credit card via secure payment gateway, PayPal, and Wise. 30% deposit confirms each order.
Shipping: DHL Express and FedEx International Priority worldwide (3–5 business days to USA, Europe, Australia). Sea freight available for large orders.

Simple & Transparent

How Wholesale Ordering Works

Send Your Inquiry

Tell us your jewelry category, target style, and approximate order size — via WhatsApp, email, or the inquiry form.

Receive Your Quote

We send a personalized quote with factory-direct pricing and Ask for Price order requirements, lead times, and shipping options — usually within 1–2 hours.

Confirm with Deposit

A 30% deposit confirms ready-stock and OEM orders. We then begin production or stock allocation immediately.

Production & Ship

Ready-stock orders ship in 3–5 business days. Custom OEM orders ship in 3–4 weeks. DHL, FedEx, or sea freight worldwide.

Request a Wholesale Quote

Tell us what you're sourcing and our Bali Premium Trip export team replies within 2–4 business hours (WITA). Prefer chat? Message us on WhatsApp →

Free Sourcing Consultation

Ready to Start Sourcing?

Free sourcing consultation — we answer every question, send catalogs, and prepare quotes within 1–2 hours. Message us now to start your wholesale partnership with Bali’s premier 925 sterling silver atelier.

Chat on WhatsApp Send an Inquiry or call +62 811 3941 4563